Terms & Conditions
By using and purchasing from the website you agree to the terms and conditions of the website as set out below. Please review and understand the conditions below relating to returns, shipping and promotions.
Tobi Active wants you to get your items as soon as possible. Postage is delivered by Australia Post Express Post. As third party delivers the items Tobi Active can’t be responsible for any unforeseen delays. Tobi Active accept no liability for lost shipments, however we will do our best to help you find and recover it.
Tobi Active will provide a full refund, credit note or product swap for full priced items. All returns will exclude shipping costs.
Items must be returned within 15 days. All products must be in original condition, unworn and with tags.
Please contact firstname.lastname@example.org to outline details and reason for the return.
Returns are to be sent to:
PO Box 350
Albert Park 3206
Sales items are final and cannot be returned for a refund or credit, other than if the item is faulty.
Returns will be processed by the payment option used by the customer. Refunds can’t be returned to a different PayPal account or credit card even at the request of the customer.
In the event of items being faulty, Tobi Active will cover postage costs, for all other returns postage costs are at the expense of the customer.
Once orders are placed they can’t be cancelled. If contacted within 2 hours the order may be altered depending on the request. Tobi Active s not liable for any incorrect information entered by the customer.
From time to time Tobi Active may offer a promotion or flash sale. Each promotion will have its own set of conditions. By purchasing during a promotion you agree to the set-out terms of the conditions. Promotional discounts are only valid during the designated timeframe. Tobi Active is not required to honour these discounts placed outside the promotion period.
Coupon Codes may be offered from time to time; these offers are conditional and the terms of those conditions will be listed here.
Family and Friends discount: because family and friends are so awesome we want to make sure they are looked after so we want to give them 20% off. Can’t be redeemed for cash.
Repeat Purchase: Because once is never enough and after you try the awesome items we know you will want to shop again. 10% off your next purchase is valid for 60 days after your initial purchase. It can only be used once per purchase and not redeemable for cash.
Duties and taxes
You may be subject to additional taxes that are applied when your package arrives. Possible duties may be applicable and are the responsibility of the customer and not Tobi Active.
Tobi Active reserves the right to withdraw any advertised product or change the price without notice. Unfortunately, stock might be unavailable from time to time. If this is the case Tobi Active will contact the customer and offer a suitable replacement and/or a refund.
Information contained within the website is believed to be accurate and correct at the time of publishing. Unfortunately, there may be human error. We reserve the right to make changes or corrections in product descriptions and prices without notice.
Customer are required to care for the items as prescribed by Tobi Active. Tobi Active will not be responsible for any damage to products that are not cared for correctly.